Before you create a ticket
- Turn off all caching, such as the native ExpressionEngine cache, Speedy, CE Cache or Varnish.
- Update to the latest version of the add-on. Your bug may already be fixed.
- Check your JavaScript console and include any error messages from the console or browser.
What to include
- All relevant template code. If you mention a template or entries tag, paste the code in the ticket.
- The URL where the issue occurs, plus the template group, template name and full template contents.
- Entry or category IDs if the issue is specific to them.
- A clear description of the issue, in as much detail as possible.
FTP access
Never send root FTP credentials. Create a separate FTP account with access to the EE installation folder only, and test its read and write permissions before sharing it.